By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. Payment
We accept payments via Paypal for all major debit/credit cards (a Paypal account is not a requirement) or by direct bank transfer (contact us for details). We also offer Paypal’s ‘Pay later’ option allowing you to spread your payment over several months.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase during the checkout process. This price will be the final price for shipping cost to the customer. If you wish to purchases multiple items then please contact us for shipping quotes.
3. Returns
3.1 Return Due To Change Of Mind
Chequered Flag Collectables will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in the original packaging, the same condition as when sent and in a resalable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed in the manner that the original payment was made. We will notify you once this has been completed through email.
Chequered Flag Collectables will refund the value of the goods returned but will not refund the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 4 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 2 – 14 days. This varies greatly depending on the courier and destination country. We are able to offer a more specific estimate once the product has been purchased.
4.3 Order Information
Orders placed before 12 PM will be dispatched the same day, otherwise within the next business day. Our business operates on Monday – Friday (09:00am–18:00pm) and Saturday (09:00-14:00), except on national holidays at which time the store will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Chequered Flag Collectables will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items SOLD
If an item is out of stock, we will cancel and refund the out-of-stock items and refund the customer in the same way payment was made.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
7. Duties & Taxes
7.1 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and chequered flag collectables encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to chequered flag collectables at the customers expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at
www.chequeredflagcollectables.com/contactus